1. Why do we have a Privacy Policy? 
We have developed this policy because we want you to feel confident about the privacy and security of your personal information. KRN House & Garden Plants takes all reasonable care to prevent any unauthorised access to your personal information. 

When we refer to 'personal information' in this Privacy Policy, we mean information which identifies you as an individual, or is capable of doing so. 

Please read this Privacy Policy carefully. By visiting our website or using any of our services and continuing to do so you indicate your agreement to our use of your personal information as set out in this Privacy Policy.
2. What does this Privacy Policy cover? 
This Privacy Policy only applies to how KRN House & Garden Plants deals with your personal information. It does not apply to any other company or to any other company's websites even if you access them through KRN House & Garden Plants. If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.
3. Your consent 
Please note: in using the KRN Webshop web site, you consent to the collection and use of this information by KRN House & Garden Plants in the ways described below.
4. What personal information do we collect about you? 
Data collected by this site is used to:- 

* Take and fulfill customer orders 
* Administer and enhance the site and service 
* Only disclose information to third-parties for goods delivery purposes

We may ask you for information to enable us to provide our services to you and we may collect this information by telephone, fax, e-mail, written correspondence or via our website. We may ask you for information including your name, address, contact telephone numbers and email address. We may also ask you for other information that relates to the products you are ordering. 

Please also see 'What information is KRN House & Garden Plants gathering about visitors to its website' below. 
We may also request your email address or mailing address for the purposes of adding you to our mailing list. We maintain a strict "no spam" policy that means we do not sell, rent, or otherwise give your email address to a third-party without your consent.

KRN House & Garden Plants will not send you email that you have not agreed to receive. If you are a member of our mailing list, you will be contacted occasionally with details of special offers, new products or services. You have the option of 'unsubscribing' from our mailing list at any time, thereby disabling any further such email communication from being sent to you.
5. What personal information do we collect about you from other companies and organisations? 
We do not collect any personal information about you from other companies and organisations. If you apply for a Trade Credit Account you may be asked to provide 'Credit References' for credit checking purposes only.
6. Does KRN House & Garden Plants share personal information with anyone else? 
We do not share your personal information with other companies outside of KRN House & Garden Plants, or any parent or sister companies related to KRN House & Garden Plants. However, we may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.
7. For how long does KRN House & Garden Plants keep personal information? 
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
8. How you can find out what personal information KRN House & Garden Plants holds about you? 
If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request. 

You can make a formal request if you want to know what personal information KRN House & Garden Plants holds about you. 

To obtain a copy of the personal information KRN House & Garden Plants holds about you, please write to us at the address given at the foot of this page. 

Please enclose your postal details and a cheque for £10 payable to KRN House Plants. We will provide you with a readable copy of the personal data which we keep about you within a week, although we will require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data, erased, rectified, amended or completed. 
9. How KRN House & Garden Plants protects your personal information 
We are serious about guarding the security of your personal information and the details of any transactions made. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. 

KRN House & Garden Plants's Privacy Policy applies to information collected when you use our website.
10. KRN House & Garden Plants's Privacy Policy applies to information collected when you use our website.  
If you provide information via the "contact us" or any other interactive feature, you indicate your consent to our use of your personal data in the manner described in this Privacy Policy. 

If you browse our website, we may gather information to help make your visit to our website more satisfying. However, this information will not identify you personally. (Please see "When does KRN House & Garden Plants use cookies" below for more information on how we do this). 

Over and above what KRN House & Garden Plants does to safeguard your privacy and security online, there are a number of things you can do to protect yourself from Internet fraud: 

Clear any cache so there is no record of any transactions left on screen - all popular browsers let you do this. 

We also recommend you then close your browser so any history of the session is cleared. As an extra precaution, your session on www.krnwebshop.co.uk will time out if you have not used the site for 3 hours. 

We collect information from visitors to our website to help us to make improvements to the website and to the services we make available. We know, for instance, how many visitors there are to each website, when they visited, for how long and to which areas of our website they went. We do not share this information with other companies. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised. 
11. What about cookies? 

A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use.

A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites. 

Cookies are used on this online shopping site to keep track of the contents of your shopping basket, to store delivery addresses (if the address book feature is used) and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. 

KRN House & Garden Plants's cookies do not collect any information regarding the use of your PC or your Internet browsing in any way. 

Our servers use two different types of cookies. The first type is known as a "session-based" cookie and is allocated to your PC only for the duration of your visit to our website. This cookie automatically expires when you close down your browser. 

The second type of cookie is known as a "persistent" cookie. Use of our website creates persistent cookies which remain on your PC for a period of time. We use these persistent cookies:- 

Two Cookies beginning with PrestaShop-xxxxxxxxxxxxxxxxx

These cookies store the following data in an encrypted format: date cookie created, language, currency, last category of product visited, details of the shopping cart, recently viewed products, whether the Terms of Service checkbox was ticked, last and first names of customer, whether the customer is logged in, password used, log-in email address, a check to make sure the cookie has not been altered by a third party - customer will be logged out if the check fails.

These two cookies will remain on computer for 20 days.


This cookie is created by the AddThis social sharing site. AddThis does collect some information such as which web page you came from, which type of browser you are using, and your general geographic location. If you use the AddThis tool to share content they aggregate data about what pages are shared, when, and how. They also assign your web browser a unique identifier. This ID doesn't, and can't, say anything about you, it's a random series of numbers and letters used to distinguish users from each other.

This cookie remains on your computer for 2 years.

12. How to disable cookies  
All types of cookies can be removed from your PC but some significant features of the KRN Webshop website will be unavailable to you. 

Your browser lets you choose whether to accept, not to accept, or to be warned before accepting cookies. Please see www.allaboutcookies.org for full details of how to disable cookies in all major web browsers. Your browser's help feature will also show you how to disable cookies.
13. How Third Party sites' cookies are covered by this policy 
At no point does our website create any third party cookies on your machine.
14. What information is KRN house & Garden Plants gathering about visitors to its website? 
We collect information from visitors to our website to help us to make improvements to the website and to the services we make available. We know, for instance, how many visitors there are to our website, when they visited, for how long and to which areas of our website they went. We do not share this information with other companies. 

Every computer connected to the internet is provided with a domain name and an IP address. When a visitor requests a page from within the KRN Webshop website, our web servers automatically identify and log the HTTP request that is made to our web server. This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:- 

The IP address of the site that may have referred you. 

* Your IP address 
* The web page that you may have linked to us from, if any 
* The product identifier for version and make of browser (e.g. Internet Explorer 6.0) 
* The Operating System platform that you may be running (e.g. Macintosh or Windows) 
* Search words or terms that are passed from a search engine 

There is absolutely nothing unusual about the information just described - the practice of collecting this data has been generally standardised by nearly every web server on the internet today.

We do not use any of this information to identify individuals visiting our website. 
15. Will KRN House & Garden Plants disclose the information collected to Third Parties? 
KRN House & Garden Plants does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. 

KRN house & Garden Plants will disclose your personal information or any of its log file information only when required by law or in the good-faith belief that such actions are necessary to:-

* Conform to the edicts of the law or comply with a legal process served on KRN House & Garden Plants 
* Protect and defend the rights or property of KRN House & Garden Plants, or visitors to the KRN Webshop website 
* Identify persons who may be violating the law, the legal notice, or the rights of third parties 
* Co-operate with the investigations of purported unlawful activities 

KRN House & Garden Plants uses reasonable precautions to keep the information disclosed to us secure. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. Where KRN House & Garden Plants also provides "links" to other web sites on the internet, we are not responsible for their Privacy Policies or how those web sites manage information about their users. We strongly urge you to check with those web sites to determine their Privacy Policy. 
16. How to find out about changes to our Privacy Policy 
We may change our Privacy Policy from time to time. Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and the circumstances under which we disclose it. 

If you have an enquiry or concern about our Privacy Policy, please contact:- 

Paul Firth
K.R.N. House & Garden Plants
Main Road
LN11 0TG
Tel: 01507 602298
Fax: 01507 609406
Email: mail@krnhouseplants.co.uk